Privacy Policy
Published v1.1 – April 2021
Thank you for visiting the Cain Candles website at www.caincandles.co.uk. This Privacy Policy demonstrates how Cain Candles handles the personal information received from customers or visitors to our website.
By using this site and/or registering with us, you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this policy or complaints about the use of your information please contact us at [email protected].We will do our very best to deal with your query or complaint as soon as possible.
Cain Candles is registered under the Data Protection Act 2018.
Your Rights
You have rights in law in regard to your personal data, specifically;
- To obtain information about your personal data we process.
- To request access to your personal information. This means you can receive a copy of the personal information we hold about you and check that we are processing it within the scope of the law.
- Request correction of incorrect or the completion of any personal data retained by us.
- Request the erasure of your personal information stored with us. This means you ask us to delete or remove personal information or data where is not necessary for us to continue to process it.
- Request the restriction of processing of your personal information. This means you can ask us to stop the processing of your personal information.
- Request the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller.
If you wish to exercise any of these rights then please contact us at [email protected]. The various rights are not absolute and each is subject to certain exceptions or qualifications. Please be aware there are certain circumstances (lawful purposes – legal and/or contractual requirements) where we may need to discuss the situation if you wish to withdraw your consent or object to retention and/or processing.
If you are not satisfied with our response to your request in regard to the data protection law and wish to complain to the supervisory authority, within the UK the contact would be https://ico.org.uk/global/contact-us/ or 0303 123 1113.
How Does Your Information Assists Us
Assist in your website access and account access (identification, verification);
- Allow processing of your orders and payments;
- Verifying your identity (for example when you return to the Site);
- Streamlining website content specifically to your preferences;
- Website security management; and data collected;
- Respond to your personal requests;
- Assist in preventing, detecting, and investigating fraud, identifying security breaches and violations of law of the website;
- Assist in dealing with your enquiries and communication;
- Our data analysis, website testing, statistical analysis and troubleshooting;
If the supply of your personal information is a legal, contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.
Data Retention Period
We only hold personal data for as long as necessary. Once data is no longer needed we delete it.
Card & Payment Processing Data
We use third-party payment providers to handle card and payment processing data securely. We never have visibility or retain any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.
Backup & Data Storage Outside the EEA
For administration reasons, customer and email data may be passed to and stored securely with third-party service providers located outside of the EEA. This is necessary to provide backup and preserve your data should it be required.
Customer Requests
As a customer, you can at any time request details of your personal information/data – and you can also request any such data be amended or deleted. You will have to pay a fee if you request access to your data. We may need to request specific information from you to help us confirm your identity and validate your right to access your personal information/data.
Please beware if you request deletion of your personal information/data, for example, order history, this may prevent us from providing support relating to your previous purchases.
Email Updates
We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only; with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). This means to subscribe you must enter your details into the email subscription page and submit them to us. Please note, we never sell or exchange mailing lists.
Data Sharing
We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used.
Please note that even when we have your specific consent, we only share data with partners that operate their own privacy policy in full accordance with the General Data Protection Regulation (GDPR) or Data Protection Act 2018.
Email Communications to You
All emails sent by us, for example, product changes and/or additions to the website information and/or newsletters will be clearly marked as originating from us, provided you have agreed by “opting-in” to be contacted for these purposes. Our email service is an opt-in service only
All emails will always include instructions on how to unsubscribe from our future email service. These instructions will specify either a link to an unsubscribe page or an email address to which you should reply, with “unsubscribe” as the email subject heading or by contacting us at [email protected].
Please note we never sell or rent or exchange mailing lists with other parties.
Cookies
Our website uses cookies to track use and allow customers to purchase from our website.
This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
For detailed information on the cookies we use and their purpose please see our Cookie Policy.
Contact Us
If you have any questions relating to our Privacy Policy, please email us at [email protected] or use our contact form.
